Help
Questions, answered
How do I sign in?
Tap Sign in and continue with your Patreon account. You come straight back to where you were. A free membership is enough to start.
What can I watch for free?
Episode 1, Whispers, the characters and their intros, and the live map. From Episode 2 on, the season is for members.
I joined or upgraded. Why can’t I see it yet?
Come back to the app after joining: it checks your membership straight away. If it still looks locked, sign out and sign in again from the account menu.
How do I cancel or change my membership?
Memberships are managed in your Patreon account, under Memberships. Changes show in the app the next time it checks, usually within a day.
A video won’t play.
Check your connection, then close the video and tap play again. Ad blockers, VPNs and very strict privacy settings can block our video host (cloudflarestream.com); if you use one, allow solypse.app or switch it off.
How do I add Heirs of Sin to my home screen?
iPhone: tap Share (the square with the arrow), then “Add to Home Screen”, then “Add”. Android: open your browser’s menu and tap “Install app” or “Add to Home screen”. It then opens like an app, with its own icon.
Is my viewing private?
Other members never see what you watch. We count plays as totals, and keep the list of videos you have started only to award your seals. Your list and saves stay on your device. See our Privacy Policy.
Still need help?
Email hello@solypse.app. We usually reply within two working days.